Browsing Journal Articles by Author "D'Cruz, Premilla"
Now showing items 1-20 of 45
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Abuse on online labour markets: targets’ coping, powerand control
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ... -
Achieving downsizing: managerial perspectives
Noronha, Ernesto; D'Cruz, Premilla (2005-10-27)The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder ... -
Ambivalence: employee responses to depersonalized bullying at work
D'Cruz, Premilla; Noronha, Ernesto (SAGE Publications Ltd, 2015)The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ... -
Being professional: organizational control in Indian call centres
D'Cruz, Premilla; Noronha, Ernesto (2006-10-29)The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control ... -
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
D'Cruz, Premilla; Noronha, Ernesto (Nova Southeastern University, Inc., 2013)Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study ... -
Bystanders in workplace bullying: working university students' perspectives on action versus inaction
Paull, Megan; Omari, Maryam; D'Cruz, Premilla; Çangarli, Burcu Güneri (Asia Pacific Journal of Human Resources, 2019-02-08)There is increasing interest in bystanders to workplace bullying, including from human resource management (HRM) perspectives. This paper draws on literature from the fields of sexual harassment and helping behaviour to ... -
Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplace
Ahmad, Saima; Islam, Talat; D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2022-09-05)Purpose: Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good ... -
Doing and disseminating meaningful research
Abhimalla, R. K.; Dash, D. P.; Baba, V. V.; Stokes, P.; D'Cruz, Premilla (Research World, 2014-06-02)The panel discussion was organised as part of a doctoral colloquium and the audience included several research students. The panellists were experienced academics from institutions of higher learning in Canada, India, ... -
Doing dignity work: Indian security guards interface with precariousness
Noronha, Ernesto; Chakraborty, Saikat; D'Cruz, Premilla (Springer, 2018-08-22)Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ... -
Doing emotional labour: the experiences of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Global Business Review, 2008-11-02)A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ... -
Downsizing older employees: a study of India's public sector banks
D'Cruz, Premilla (2005-10-27) -
Employee voice and collective formation in the Indian ITES - BPO industry
Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla (Economic and Political Weekly, 2008-11-11)The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ... -
Engaging the professional: organizing call centre agents in India
D'Cruz, Premilla; Noronha, Ernesto (Industrial Relations Journal, 2009-01-28)The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ... -
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
D'Cruz, Premilla; Noronha, Ernesto (Employee Relations, 2010-01-15)Purpose – This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic ... -
The experience of work in India’s domestic call centre industry
D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ... -
Experiencing depersonalized bullying: a study of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Work Organization, Labour and Globalization, 2009-01-28)This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ... -
From boom to where?: the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; Dora, Scholarios (John Wiley & Sons Ltd, 2014)This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ... -
Globalisation of commodification: legal process outsourcing and Indian lawyers
Noronha, Ernesto; D'Cruz, Premilla; Kuruvilla, S. (Routledge, 2016)Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ... -
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
D'Cruz, Premilla (Critical Public Health, 2008-11-10)Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ... -
High commitment management practices re-examined: the case of Indian call centers
D'Cruz, Premilla; Noronha, Ernesto (Economic and Industrial Democracy, 2012)Considerable debate exists in the West about the effectiveness of high commitment management (HCM) practices in reducing the negative features associated with work in mass-production call centres. This debate has been ...