Browsing Journal Articles by Author "De Koster, René"

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Dynamic robot routing and destination assignment policies for robotic sorting systems

Fang, Yuan; De Koster, René; Roy, Debjit; Yu, Yugang (Institute for Operations Research and the Management Sciences, 2025-01-27)

Robotic sorting systems (RSSs) use mobile robots to sort items by destination. An RSS pairs high accuracy and flexible capacity sorting with the advantages of a flexible layout. This is why several express parcel and ...
Worth the wait? How restaurant waiting time influences customer behavior and revenue

De Vries, Jelle; Roy, Debjit; De Koster, René (ScienceDirect, 2018)

In many service industries, customers have to wait for service. When customers have a choice, this waiting may influence their service experience, sojourn time, and ultimately spending, reneging, and return behavior. Not ...