Browsing Journal Articles by Author "Mishra, Sushanta K."
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Effect of emotional labor on emotional exhaustion and work attitudes among hospitality employees in India
Rati, Neerpal; Bhatnagar, Deepti; Mishra, Sushanta K. (Journal of Human Resources in Hospitality & Tourism, 2013)The present research explores the relationship of emotional labor strategies (i.e., surface and deep acting) with emotional exhaustion, organizational commitment, and turnover intentions among employees in the hospitality ... -
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
Mishra, Sushanta K.; Bhatnagar, Deepti; D'Cruz, Premilla; Noronha, Ernesto (Elsevier Inc., 2012)With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...