Browsing Journal Articles by Author "Noronha, Ernesto"
Now showing items 1-20 of 42
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Abuse on online labour markets: targets’ coping, powerand control
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ... -
Achieving downsizing: managerial perspectives
Noronha, Ernesto; D'Cruz, Premilla (2005-10-27)The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder ... -
Ambivalence: employee responses to depersonalized bullying at work
D'Cruz, Premilla; Noronha, Ernesto (SAGE Publications Ltd, 2015)The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ... -
Being professional: organizational control in Indian call centres
D'Cruz, Premilla; Noronha, Ernesto (2006-10-29)The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control ... -
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
D'Cruz, Premilla; Noronha, Ernesto (Nova Southeastern University, Inc., 2013)Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study ... -
Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplace
Ahmad, Saima; Islam, Talat; D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2022-09-05)Purpose: Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good ... -
Doing dignity work: Indian security guards interface with precariousness
Noronha, Ernesto; Chakraborty, Saikat; D'Cruz, Premilla (Springer, 2018-08-22)Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ... -
Doing emotional labour: the experiences of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Global Business Review, 2008-11-02)A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ... -
Employee voice and collective formation in the Indian ITES - BPO industry
Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla (Economic and Political Weekly, 2008-11-11)The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ... -
Engaging the professional: organizing call centre agents in India
D'Cruz, Premilla; Noronha, Ernesto (Industrial Relations Journal, 2009-01-28)The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ... -
The Ethical, Societal, and Global Implications of Crowdsourcing Research
Du, Shuili; Babalola, Mayowa T.; D’Cruz, Premilla; Dóci, Edina; Garcia-Lorenzo, Lucia; Hassan, Louise; Islam, Gazi; Newman, Alexander; Noronha, Ernesto; Gils, Suzanne van (Springer Link, 2024-01-24)Online crowdsourcing platforms have rapidly become a popular source of data collection. Despite the various advantages these platforms offer, there are substantial concerns regarding not only data validity issues, but also ... -
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
D'Cruz, Premilla; Noronha, Ernesto (Employee Relations, 2010-01-15)Purpose – This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic ... -
The experience of work in India’s domestic call centre industry
D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ... -
Experiencing depersonalized bullying: a study of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Work Organization, Labour and Globalization, 2009-01-28)This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ... -
From boom to where?: the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; Dora, Scholarios (John Wiley & Sons Ltd, 2014)This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ... -
From fear to courage: Indian lesbians’ and gays’ quest for inclusive ethical organizations
Noronha, Ernesto; D’Cruz, Premilla; Bisht, Nidhi S. (Springer, 2022-04-11)This paper focusses on the experiences of Indian lesbians and gays (LGs) who are subjected to unethical acts of workplace bullying which get manifested through constant guesswork, comments and questioning about their ... -
From pyramids to diamonds: legal process offshoring, employment systems, and labor markets for lawyers in the United States and India
Kuruvilla, Sarosh; Noronha, Ernesto (ILR Review, 2016-03)In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the long-established internal labor market arrangements in large U.S. law firms. Drawing on ... -
Globalisation of commodification: legal process outsourcing and Indian lawyers
Noronha, Ernesto; D'Cruz, Premilla; Kuruvilla, S. (Routledge, 2016)Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ... -
Headload workers of Kerala, India: the critical role of 'Degrading'
Noronha, Ernesto (2006-11-01) -
High commitment management practices re-examined: the case of Indian call centers
D'Cruz, Premilla; Noronha, Ernesto (Economic and Industrial Democracy, 2012)Considerable debate exists in the West about the effectiveness of high commitment management (HCM) practices in reducing the negative features associated with work in mass-production call centres. This debate has been ...