Browsing Journal Articles by Author "Pandya, Darshan"
Now showing items 1-3 of 3
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Dynamic capabilities for consumer relationship management: roots of competitive advantage
Pandya, Darshan; Sahu, Subrat; Sinha, Piyush Kumar (2006-11-01) -
Peculiarity of customer relationship in Asia
Pandya, Darshan; Sahu, Subrat; Sinha, Piyush Kumar (2006-11-01) -
Role of dynamic capability and information technology in customer relationship management: a study of Indian companies
Pandya, Darshan; Sahu, Subrat; Sinha, Piyush Kumar (2007-11-08)There is a growing body of academic and practitioner literature on Customer Relationship Management (CRM), most of the research in this field being conducted in the Western context. In the emerging countries of Asia, the ...