Browsing Journal Articles by Author "Rati, Neerpal"
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Effect of emotional labor on emotional exhaustion and work attitudes among hospitality employees in India
Rati, Neerpal; Bhatnagar, Deepti; Mishra, Sushanta K. (Journal of Human Resources in Hospitality & Tourism, 2013)The present research explores the relationship of emotional labor strategies (i.e., surface and deep acting) with emotional exhaustion, organizational commitment, and turnover intentions among employees in the hospitality ...