Browsing Journal Articles by Author "Taylor, Philip"

Now showing items 1-3 of 3

    • Employee voice and collective formation in the Indian ITES - BPO industry 

      Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla (Economic and Political Weekly, 2008-11-11)
      The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...

    • Indian call centres and business process outsourcing: a study in union formation 

      Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora (New Technology, Work, and Employment, 2010-11-11)
      In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...

    • Indian call centres and business process outsourcing: a study in union formation 

      D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2009-04-15)
      In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and ...