Browsing Journal Articles by Author "Yadav, Rama Shankar"

Now showing items 1-7 of 7

    • Emotional labor in interactive service roles in Indian restaurants 

      Sharma, Anand; Banerjee, Prantosh; Yadav, Rama Shankar; Dash, Sanket Sunand (Indian Journal of Industrial Relations, 2015-10)
      Emotional labour is more pronounced in interactive service roles where significant communication is necessarily exchanged as a part of the service delivery. Customer interaction, performed by stewards is an intrinsic ...

    • Fairness in franchisor–franchisee relationship: an integrative perspective 

      Vijayalakshmi, Akshaya; Shaikh, Ateeque; Sharma, Dheeraj; Yadav, Rama Shankar (Emerald, 2018)
      Purpose – This paper aims to elucidate and extend the concept of power and fairness in the context of franchisor–franchisee relationship. Design/methodology/approach – On the basis of Dul and Hak’s (2007) recommendations, ...

    • Is CSR a Hygiene Factor for Prospective Employees? An Indian Exploration 

      Yadav, Rama Shankar; Maheshwari, Sunil (Indian Journal of Industrial Relations, 2015-05)
      Western research has validated the attractiveness of Corporate Social Responsibility (CSR) for prospective employees while making a job choice. The phenomenon has been rarely explored in the Indian context. Interviews were ...

    • Is CSR a hygiene factor for prospective employees? an Indian exploration 

      Maheshwari, Sunil; Yadav, Rama Shankar (Publishing India Group, 2015)
      Western research has validated the attractiveness of Corporate Social Responsibility (CSR) for the prospective employees while making a job choice. The phenomenon has been rarely explored in the Indian context. Interviews ...

    • Reliability and validity of two scales of employee engagement 

      Yadav, Rama Shankar; Dash, Sanket Sunand (Humanities and Social Science Studies, 2014)
      Employee engagement is postulated as a holistic construct with cognitive, emotional and behavioural aspects. The study tries to determine the reliability and validity of two scales of engagement: the 9 – item Utrecht work ...

    • Spirituality at workplace: as seen by Indian managers 

      Yadav, Rama Shankar; Maheshwari, Sunil (Publishing India, 2019)
      The purpose of this article is to explore how spirituality is perceived by the managers in India.Thus, attributes of spiritual individuals and its impact at workplace are also explored. Qualitative thematic analysisof ...

    • Winning the ‘trust’ of the employees, ethically or strategically? 

      Yadav, Rama Shankar; Singh, Manjari (Inderscience, 2016)
      Research on corporate social responsibility (CSR) has indicated that even though CSR activities are found to be positively influencing employees’ trust, there is lack of clarity regarding the underlying mechanisms of ...