Now showing items 1-1 of 1

    • Experiencing depersonalized bullying: a study of Indian call centre agents 

      D'Cruz, Premilla; Noronha, Ernesto (Work Organization, Labour and Globalization, 2009-01-28)
      This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ...