Now showing items 1-2 of 2

    • The experience of work in India’s domestic call centre industry 

      D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)
      Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...
    • The interface between technology and customer cyberbullying: evidence from India 

      D'Cruz, Premilla; Noronha, Ernesto (Elsevier, 2014)
      Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...