Browsing Journal Articles by Subject "Customer satisfaction"

Now showing items 1-2 of 2

    • HRD climate and customer satisfaction in Indian private banks 

      Mittal, Shweta; Gupta, Vishal; Mottiani, Manoj (Indian Journal of Industrial Relations, 2016-01)
      The present study examines the relationship between HRD climate and customer satisfaction. The HRD climate is conceptualized as comprising three components: general climate, OCTAPAC and HRD mechanisms. A survey based study ...

    • Investigating a comparative evaluationapproach in explaining loyalty 

      Jaiswal, Anand Kumar; Lemmink, Jos G.A.M. (Emerald, 2017)
      Purpose–The purpose of this paper is to examine the superiority of comparative evaluation or relativeattitudinal measurement approach in which the respondent evaluates one object with direct comparison withother objects. ...