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    • The experience of work in India’s domestic call centre industry 

      D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)
      Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...