Browsing Journal Articles by Subject "Outsourcing"

Now showing items 1-5 of 5

    • Ambivalence: employee responses to depersonalized bullying at work 

      D'Cruz, Premilla; Noronha, Ernesto (SAGE Publications Ltd, 2015)
      The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...

    • Employee voice and collective formation in the Indian ITES - BPO industry 

      Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla (Economic and Political Weekly, 2008-11-11)
      The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...

    • Indian call centres and business process outsourcing: a study in union formation 

      Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora (New Technology, Work, and Employment, 2010-11-11)
      In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...

    • International service outsourcing: using offshore analytics to identify determinants of value - added outsourcing 

      Banerjee, Arindam; Williams, Scott A. (Strategic Outsourcing, 2009-11-09)
      Purpose – International outsourcing has been traditionally looked upon as a low end cost effective servicing option to take advantage of the cost arbitrage that exists across countries. Of late, many outsourcing vendors ...

    • Performance implications of outsourcing: A meta-analysis 

      Karna, Amit; Lahiri, Somnath; Chittaranjan Kalubandi, Sai; Edacherian, Saneesh (Elsevier, 2021-11-04)
      Although outsourcing remains a dominant strategic choice for managers, the understanding of its implications on the firm remains inconclusive. In this paper we focus on empirical evidence around contingencies that determine ...