Browsing Journal Articles by Subject "SERVSTRESS scale"
Now showing items 1-1 of 1
-
Construction, validation and generalization of SERVSTRESS: a measure for service induced customer stress
(European Journal of Marketing, 2020-09-22)Purpose The purpose of this study is to construct and validate a generalizable scale to measure service induced perceived stress for customers of personal services with a high level of intangibles having both online and ...