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    • From boom to where?: the impact of crisis on work and employment in Indian BPO 

      Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; Dora, Scholarios (John Wiley & Sons Ltd, 2014)
      This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...