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Target experiences of workplace bullying: insights from Australia, India and Turkey
(Emerald Group Publishing Ltd., 2016)
Purpose – The purpose of this paper is to explore target experiences of workplace bullying across Australia, India and Turkey, uncovering cross-cultural convergence and divergence. Design/methodology/approach – A ...
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
(Critical Public Health, 2008-11-10)
Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ...
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Employee voice and collective formation in the Indian ITES - BPO industry
(Economic and Political Weekly, 2008-11-11)
The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...
Hope to despair: the experience of organizing Indian call centre employees
(Indian Journal of Industrial Relations, 2013)
The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ...
Workplace bullying in the context of organizational change: the significance of pluralism
(Industrial Relations Journal, 2014-05-01)
The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human ...
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
(Nova Southeastern University, Inc., 2013)
Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...]
Drawing on a study ...
Indian call centres and business process outsourcing: a study in union formation
(New Technology, Work, and Employment, 2010-11-11)
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...
Globalisation of commodification: legal process outsourcing and Indian lawyers
(Routledge, 2016)
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ...
Socio-cultural dynamics in whistleblowing: insights from India
(Emerald Group Publishing Ltd., 2016)
Purpose: Through state-of-the-art insights on whistleblowing in India, the purpose of this paper is to highlight the role of sociocultural dynamics in whistleblowing. Design/methodology/approach: A review of literature on ...