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Now showing items 1-10 of 14
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
(Critical Public Health, 2008-11-10)
Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ...
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Employee voice and collective formation in the Indian ITES - BPO industry
(Economic and Political Weekly, 2008-11-11)
The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...
Technical call centres: beyond electronic sweatshops and assembly lines in the head
(2007-11-02)
Views on call centres as work systems represent a dichotomy. While, on the one hand, call centres are seen as
conforming to an engineering or mass service model, on the other hand, they are described as high commitment
service ...
Reconciling dichotomous demands: telemarketing agents in Bangalore and Mumbai, India
(2007-11-08)
Though outsourcing has created enormous employment potential in India’s information technology enabled
services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be
understood. The ...
The influence of HIV concordance and discordance on marital life
(2005-10-27)
Studies on the implications of HIV concordance and discordance
focus largely on the sexual aspect (Bennetts et al., 1999; Campbell,
1999; Moatti and Souteyrand, 2000; White et al., 1997), that is,
they examine how sexual ...
Achieving downsizing: managerial perspectives
(2005-10-27)
The restructuring of organizations through downsizing is a significant phenomenon in the contemporary
global business scenario. But academic research on the subject has focused limited attention on important
stakeholder ...
Being professional: organizational control in Indian call centres
(2006-10-29)
The relationship between technocratic and socioideological control in organizations is contested
among scholars. In an attempt to understand this complex interlinkage, the present study
examined organizational control ...
A necessary evil: the experiences of managers implementing downsizing programmes
(2006-10-27)
This paper presents the findings of a phenomenological study, which describes the experiences of human
resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in
India. Data were ...