Search
Now showing items 1-2 of 2
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From pyramids to diamonds: legal process offshoring, employment systems, and labor markets for lawyers in the United States and India
(ILR Review, 2016-03)
In this article, the authors argue that offshoring of legal work from the United States has contributed to the fracturing of the long-established internal labor market arrangements in large U.S. law firms. Drawing on ...