Search
Now showing items 1-3 of 3
Is it too complex?: the curious case of supply network complexity and focal firm innovation
(Journal of Operations Management, 2019)
Firms have increasingly relied on their supply network for improving their innovation performance. Although the relationship between the supply network structure and innovation has been investigated, the link between supply ...
Understanding the structural characteristics of a firm’s whole buyer–supplier network and its impact on international business performance
(Springer, 2019-03-01)
Building on the network theory and the concept of organizationalambidexterity, we investigate the impact of structural characteristics of afirm’s whole buyer–supplier network: network density, betweennessc ...
Leveraging service recovery strategies to reduce customer churn in an emerging market
(Springer, 2019)
Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. Using resource ...