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Understanding the structural characteristics of a firm’s whole buyer–supplier network and its impact on international business performance
(Springer, 2019-03-01)
Building on the network theory and the concept of organizationalambidexterity, we investigate the impact of structural characteristics of afirm’s whole buyer–supplier network: network density, betweennessc ...
Leveraging service recovery strategies to reduce customer churn in an emerging market
(Springer, 2019)
Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. Using resource ...