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Now showing items 21-28 of 28
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...
Abuse on online labour markets: targets’ coping, powerand control
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ...
Prevention of and interventions in workplace bullying: a global study of human resource professionals’ reflections on preferred action
(Taylor & Francis, 2018-04-26)
The aim of this study was to analyze Human Resource
Professionals’ reflections on the prevention of and
intervention in workplace bullying across different countries.
More specifically, the study sought to identify what ...
Target experiences of workplace bullying on online labourmarkets: Uncovering the nuances of resilience
(Emerald, 2018)
Purpose–The purpose of this paper is to report a study of bullying on online labour markets (OLMs),highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience.Design/methodology ...
The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
(Employee Relations, 2010-01-15)
Purpose
– This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying.
Design/methodology/approach
– The paper draws on a study rooted in van Manen's hermeneutic ...
The incidence of interpersonal workplace bullying in India’s ITES-BPO sector
(Indian Journal of Labour Economics, 2014)
The existence of interpersonal bullying at ytork and its link with socio-cultural factors in the Indian context was ascertained through a suryaj undertaken in the country's ITES-BPO (offshoring-outsourcing) sector. Survey ...
Bystanders in workplace bullying: working university students' perspectives on action versus inaction
(Asia Pacific Journal of Human Resources, 2019-02-08)
There is increasing interest in bystanders to workplace bullying, including from human resource management (HRM) perspectives. This paper draws on literature from the fields of sexual harassment and helping behaviour to ...