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Antecedents of inbound and outbound M&A: industry-level analysis from India
(Management International Review, 2019)
Cross-border mergers and acquisitions (M&As) allow economic integration across countries and impact industries’ productivity and structure, which has implications for managers, customers, suppliers, and policy-makers. ...
Leveraging service recovery strategies to reduce customer churn in an emerging market
(Springer, 2019)
Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. Using resource ...
Antecedents to innovation in emerging markets: evidence from India
(International Journal of Innovation Management, 2019)
Firms utilise both internal and external knowledge reservoirs in order to innovate. This study explores the drivers of innovation specifically, role of business groups, alliances, degree of internationalisation and financial ...