| dc.contributor.author | Narain, Ram K | |
| dc.date.accessioned | 2017-03-09T11:09:42Z | |
| dc.date.available | 2017-03-09T11:09:42Z | |
| dc.date.copyright | 2017-01-24 | |
| dc.date.issued | 2017-01-24 | |
| dc.identifier.uri | http://hdl.handle.net/11718/19064 | |
| dc.description | The CMHS seminar held at Wing - 11 Committee Room, IIMA on January 24, 2017 by Dr Ram K Narain, Executive Director, Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute, Andheri, Mumbai on Challenges in running a Tertiary/Quaternary Care Hospital | en_US |
| dc.description.abstract | Provision of healthcare falls under the purview of the service sector and the consumer expectation is service
excellence. Hospitals are being constantly compared to similar providers in the hospitality domain, financial
services and education. Service excellence and patient experience are the buzz words. As against the past where
it was more about
• What is the matter with the patient ?
• It is all about
• What matters to the patient?
• Providers of healthcare in tertiary and quaternary care hospitals are facining issues in terms of Access,
Affordability & Assured Outcomes
• Challenges in terms of infrastructure, technology, people & processes need to be addressed to ensure
customer satisfaction
The talk and discussions will try to address many of these issues in a realistic manner. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Indian Institute of Management Ahmedabad | en_US |
| dc.subject | Care Hospital | en_US |
| dc.subject | Tertiary care | en_US |
| dc.subject | Quaternary Care | en_US |
| dc.title | Challenges in running a Tertiary/Quaternary Care Hospital | en_US |
| dc.type | Video | en_US |
