dc.contributor.author | Chandwani, Rajesh | |
dc.contributor.author | Kulkarni, Vaibhavi | |
dc.date.accessioned | 2019-05-20T22:38:09Z | |
dc.date.available | 2019-05-20T22:38:09Z | |
dc.date.issued | 2016 | |
dc.identifier.citation | Chandwani, R., & Kulkarni, V. (2016). Who's the Doctor? Physicians ' Perception of Internet Informed Patients in India, CHI Conference on Human Factors in Computing Systems, 3091-3102. DOI: 10.1145/2858036.2858500 | en_US |
dc.identifier.uri | http://hdl.handle.net/11718/21896 | |
dc.description.abstract | Internet health information seeking can potentially alter
physician-patient interactions, which in turn can influence
healthcare delivery. Investigating physicians’ perceptions
about internet-informed patients is important for
understanding this phenomenon in countries like India,
where this is a relatively recent trend. We conducted a
qualitative study to this effect, conceptualizing internet
health information access as a disintermediation process,
and examining this phenomenon through the dimensions of
meanings ascribed, power dynamics and social norms. We
found that physicians’ perceptions about internet informed
patients and their interactions with these patients were
largely adversarial. However, some physicians viewed the
phenomenon as inevitable. They developed methods that
leveraged patients’ internet access for the purpose of
increasing patient awareness and self-efficacy. We
conceptualize the new role of physicians as apomediation,
and present recommendations for design and
implementation of health information platforms in countries
such as India, where power dynamics form a salient part of
physician-patient interactions. | en_US |
dc.publisher | ACM | en_US |
dc.subject | Internet | en_US |
dc.subject | health information | en_US |
dc.subject | physician-patient interaction | en_US |
dc.subject | disintermediation | en_US |
dc.title | Who’s the doctor? physicians’ perception of internet informed patients in India | en_US |
dc.title.alternative | CHI '16 Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems | en_US |
dc.type | Article | en_US |