dc.contributor.author | Kumar, Neha | |
dc.contributor.author | Chandwani, Rajesh | |
dc.date.accessioned | 2020-06-02T06:43:24Z | |
dc.date.available | 2020-06-02T06:43:24Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Chandwani, R., & Kumar, N. (2018). Stitching infrastructures to facilitate telemedicine for low-resource environments. In proceedings of the CHI Conference on Human Factors in Computing Systems. ACM, New York. doi:10.1145/3173574.3173958 | en_US |
dc.identifier.isbn | 978-1-4503-5620-6 | |
dc.identifier.uri | http://hdl.handle.net/11718/23052 | |
dc.description.abstract | Telemedicine can potentially transform healthcare delivery in
low-resource environments by enabling extension of medical knowledge to remote locations, thus enhancing the efficiency and effectiveness of the larger healthcare infrastructure. However, empirical studies have shown mixed results
at best. We present a qualitative investigation of a longstanding telemedicine program operating from Lucknow (Uttar Pradesh, India). Invoking the lenses of human infrastructure and seamful spaces, we highlight the factors that determine the success of this telemedicine program. We identify and describe three important aspects: (1) conceptualizing
telemedicine as the connectedness of two nodes rather than
doctors and patients alone, (2) identifying the critical ‘carrying agent’ (local doctors at peripheral nodes) and engaging
them in program design and implementation, and (3) ensuring co-creation by engaging patients in the process. Finally,
we discuss how our lenses allowed us to recognize the seams
made visible through the juxtaposition of the infrastructures
at the central and peripheral nodes, and to emphasize the human elements that addressed these seams for ensuring the facilitation of a successful telemedicine program. | en_US |
dc.language.iso | en | en_US |
dc.publisher | ACM | en_US |
dc.subject | Health | en_US |
dc.subject | Telemedicine | en_US |
dc.subject | India | en_US |
dc.subject | HCI4D | en_US |
dc.subject | ICTD | en_US |
dc.title | Stitching infrastructures to facilitate telemedicine for low-resource environments | en_US |
dc.type | Article | en_US |