HRD climate and customer satisfaction in Indian private banks

dc.contributor.author	Mittal, Shweta
dc.contributor.author	Gupta, Vishal
dc.contributor.author	Mottiani, Manoj
dc.date.accessioned	2021-01-20T05:53:27Z
dc.date.available	2021-01-20T05:53:27Z
dc.date.issued	2016-01
dc.identifier.uri	http://hdl.handle.net/11718/23443
dc.description.abstract	The present study examines the relationship between HRD climate and customer satisfaction. The HRD climate is conceptualized as comprising three components: general climate, OCTAPAC and HRD mechanisms. A survey based study was conducted in the Indian private banks and collected dyad level data. The data was collected from the employees and customers who were served directly by the bank employees. Data analysis was performed using a SEM technique, which showed that all the three components of HRD climate have a positive impact on customer satisfaction. Implications for research and practice are discussed.	en_US
dc.language.iso	en	en_US
dc.publisher	Indian Journal of Industrial Relations	en_US
dc.subject	Customer satisfaction	en_US
dc.subject	HRD climate	en_US
dc.subject	SEM technique	en_US
dc.subject	Indian private bank	en_US
dc.title	HRD climate and customer satisfaction in Indian private banks	en_US
dc.type	Article	en_US