Browsing Open Access Journal Articles by Author "Agarwal, Ritu"
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The local environment matters: Evidence from digital healthcare services for patient engagement
Aljafari, Ruba; Soh, Franck; Setia, Pankaj; Agarwal, Ritu (Springer Nature, 2023-09-20)The creation and delivery of healthcare services are being transformed through patient-engaging digital services. However, their effects on hospital performance are unclear. We build on the theoretical foundations of ...