Browsing Open Access Journal Articles by Author "The Boston Consulting Group, India"
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Exploring the role of HRM in service delivery in healthcare organizations: A study of an Indian hospital
Tomar A.; Dhiman A. (SAGE Publications Ltd, 2013)The new service management school of thought acknowledges a set of new human resource management (HRM) practices, underpinned by the concept of satisfaction mirror between customers and front-line workers. HRM practices ...