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Union Imperatives from Unionized White Collar Employees’ Perspective: The Case of Tata Employees Union
(2009-07-30)
The paper examines the attitude of white collar unionized employees’ towards their union and management under three key themes – work related dimensions, union related dimensions and staff members’ loyalty towards union ...
Corporate governance: changing trends in interpreting fiduciary duty
(2013-11-26)
One of the foremost requirements of corporate governance is transparency in the system,
which ensures that individuals making decisions for and on behalf of a company do so in the
best interest of the company and clearly ...
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
(Indian Institute of Management, Ahmedabad, 2014)
The paper reports on a study which aims to understand the role of cognitive and affective components of customer satisfaction in service encounters. The paper is structured to explore a brief synthesis of the extant ...