Browsing Book Chapters by Author "D'Cruz, Premilla"
Now showing items 1-20 of 33
-
Abuse faced by child labourers: Novel territory in workplace bullying
Banday, M. U.; Chakraborty, S.; D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2018)As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ... -
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Creating space: the role of the state in the Indian IT-related offshoring sector
Noronha, Ernesto; D'Cruz, Premilla (Springer, 2016)By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ... -
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
Noronha, Ernesto; D'Cruz, Premilla (Springer International Publishing, 2015) -
Cyberbullying at work: understanding the influence of technology
Farley, S.; Coyne, I.; D'Cruz, Premilla (Springer, 2018)We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ... -
Cyberbullying: an emergent phenomenon in contemporary workplaces
D'Cruz, Premilla (Palgrave Macmillan, 2016)The emerging world of virtual work is not tied to physical workplaces or particular locations, but is dispersed and footloose. It is frequently precarious, and blurs the boundaries between work and non-work, production and ... -
Deciphering the discourse of 'the professional': Consequences for union formation in the Indian IT/ITES sector
Noronha, Ernesto; D'Cruz, Premilla (2016) -
Depersonalized bullying: an emergent concern in the contemporary workplace
Berlingieri, A.; D'Cruz, Premilla (Singapore: Springer, 2019) -
Domestic Labour: The Experience of Work in India’s Other Call Centre Industry
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2011-05-05) -
Employee Dilemmas in the Indian ITES-BPO Industry
D'Cruz, Premilla; Noronha, Ernesto (2011-05-05) -
Forgiveness: a new dynamic in workplace bullying
Mishra, N.; D'Cruz, Premilla; Gupta, P.; Noronha, Ernesto (Springer, 2018)This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ... -
India: a paradoxical context for workplace bullying
D'Cruz, Premilla (Routledge, 2016-01) -
Indian freelancers in the platform economy: prospects and problems
D'Cruz, Premilla; Noronha, Ernesto (Singapore: Palgrave Macmillan, 2019) -
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
Noronha, Ernesto; D'Cruz, Premilla (2018)This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ... -
The interface between significant others and workplace bullying, emotional abuse and harassment
Pellegrini, P.; Tolfo, S.; Azevedo, S.; D'Cruz, Premilla (Singapore: Springer, 2019) -
Interpersonal and depersonalized bullying at work in India
D'Cruz, Premilla (Daanish Books, 2016) -
Latent and manifest points of conflict in Indian call centres
Noronha, Ernesto; D'Cruz, Premilla (Bookline, 2012) -
Mapping varieties of workplace bullying: the scope of the field
D'Cruz, Premilla; Noronha, Ernesto (Singapore: Springer, 2019) -
Mediation and conciliation in collective labor conflicts in India
Noronha, Ernesto; D'Cruz, Premilla (Cham: Springer, 2019) -
Organization advantage: experience of telework in India
Noronha, Ernesto; D'Cruz, Premilla (Cheltenham: Edward Elgar, 2019)