Browsing Book Chapters by Author "Mendonza, A."
Now showing items 1-4 of 4
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Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Forgiveness: a new dynamic in workplace bullying
Mishra, N.; D'Cruz, Premilla; Gupta, P.; Noronha, Ernesto (Springer, 2018)This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ... -
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
Noronha, Ernesto; D'Cruz, Premilla (2018)This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ... -
Workplace bullying, emotional abuse and harassment in the context of dirty Work
Mendonza, A.; D'Cruz, Premilla (Springer, 2018)Dirty work is marked by the intersection of tainted work, marginalized social identities and difficult work environments characterized by precarity and sometimes obscure legal status of occupations. These multiple factors ...