Browsing Book Chapters by Author "Noronha, Ernesto"
Now showing items 1-20 of 34
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Abuse faced by child labourers: Novel territory in workplace bullying
Banday, M. U.; Chakraborty, S.; D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2018)As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ... -
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Bullying
D’Cruz, Premilla; Noronha, Ernesto (Edward Elagr, 2024-07-23)Workplace bullying is a multi-faceted phenomenon whose various types— interpersonal bullying, depersonalized bullying, internal bullying, external bullying, face-to-face bullying, cyberbullying, compounded bullying, ... -
Caste and workplace bullying: a persistent and pervasive phenomenon
Noronha, Ernesto (Singapore: Springer, 2019) -
Compassion
D’Cruz, Premilla; Noronha, Ernesto (Edward Elagr, 2024-07-23)Compassion, an empathic dynamic response to suffering, is associated with kindness, care and support and provides key resources which facilitate connectedness, recovery and healing. Aligned with positive organizational ... -
Creating space: the role of the state in the Indian IT-related offshoring sector
Noronha, Ernesto; D'Cruz, Premilla (Springer, 2016)By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ... -
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
Noronha, Ernesto; D'Cruz, Premilla (Springer International Publishing, 2015) -
Cyberbullying at work: understanding the influence of technology
Farley, S.; Coyne, I.; D'Cruz, Premilla (Springer, 2018)We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ... -
Deciphering the discourse of 'the professional': Consequences for union formation in the Indian IT/ITES sector
Noronha, Ernesto; D'Cruz, Premilla (2016) -
Domestic Labour: The Experience of Work in India’s Other Call Centre Industry
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2011-05-05) -
Employee Dilemmas in the Indian ITES-BPO Industry
D'Cruz, Premilla; Noronha, Ernesto (2011-05-05) -
Employment relations in India
Noronha, Ernesto; D’Cruz, Premilla (SAGE Publications Ltd, 2021-03)Established as the standard reference for a worldwide readership of students, scholars and practitioners in international agencies, governments, companies and unions, this text offers a systematic overview of international ... -
Forgiveness: a new dynamic in workplace bullying
Mishra, N.; D'Cruz, Premilla; Gupta, P.; Noronha, Ernesto (Springer, 2018)This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ... -
Going Dutch, remaining Indian: the work experiences of IT expatriates
Magala, S.; Noronha, Ernesto (Springer, 2017)This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the ... -
The human-centred approach to increasing workplace productivity: Evidence from India
Noronha, Ernesto; D’Cruz, Premilla (International Labour Organization, 2023-12-11)India’s economy is currently the fifth largest in the world with a nominal GDP of US$2.94 trillion, having overtaken the United Kingdom and France in 2019. Its GDP in purchasing power parity (PPP) terms is US$10.51 ... -
India's platform economy: A site for the commodification-decommodification dynamic
D’Cruz, Premilla; Noronha, Ernesto (Taylor & Francis, 2022-12-22)The platform economy is perceived to hold enormous potential to address some of the existing economic disparities. This chapter suggests that precariousness was a complex experience with process of both commodification and ... -
Indian freelancers in the platform economy: prospects and problems
D'Cruz, Premilla; Noronha, Ernesto (Singapore: Palgrave Macmillan, 2019) -
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
Noronha, Ernesto; D'Cruz, Premilla (2018)This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ... -
Latent and manifest points of conflict in Indian call centres
Noronha, Ernesto; D'Cruz, Premilla (Bookline, 2012) -
Mapping varieties of workplace bullying: the scope of the field
D'Cruz, Premilla; Noronha, Ernesto (Singapore: Springer, 2019)