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Union Formation in the Indian Call Centre/BPO Industry
(2010-07-10)
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...
Redefining Professional: The Case of India's Call Centre Agents
(IGI Global, 2010-07-09)
Scholars researching the area of the sociology of professions had earlier predicted that as occupations seek to improve their public image, professionalism would embrace all their incumbents. It is therefore no revelation ...
Transnational class formation: A view from below
(Taylor and Francis Inc., 2015)
Caste and workplace bullying: a persistent and pervasive phenomenon
(Singapore: Springer, 2019)
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
(2018)
This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ...
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
(Springer, 2018)
This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ...
Abuse faced by child labourers: Novel territory in workplace bullying
(Springer, 2018)
As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ...
Varieties of workplace bullying in India: Towards a contextualized understanding.
(Springer, 2018)
The study of workplace bullying (WPB) in India dates back over a decade, rendering it an established area of inquiry. This chapter, using the lens of D’Cruz and Noronha’s (Res Emot Organ 12:409–444, 2016) varieties of ...
Forgiveness: a new dynamic in workplace bullying
(Springer, 2018)
This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ...
Latent and manifest points of conflict in Indian call centres
(Bookline, 2012)