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Now showing items 21-26 of 26
Employee Dilemmas in the Indian ITES-BPO Industry
(2011-05-05)
Still a distance to go: social upgrading in the Indian ITO-BPO-KPO Sector
(Cambridge University Press, 2016)
India is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of ...
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
(Springer International Publishing, 2015)
Organizational governance: a promising Solution for varieties of workplace bullying
(Emerald, 2016)
Purpose
The chapter elaborates how organizational governance can optimally address workplace bullying, a synergy possible because organizational governance seeks to promote ethical functioning while workplace bullying is ...
Creating space: the role of the state in the Indian IT-related offshoring sector
(Springer, 2016)
By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ...