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Union Formation in the Indian Call Centre/BPO Industry
(2010-07-10)
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...
Redefining Professional: The Case of India's Call Centre Agents
(IGI Global, 2010-07-09)
Scholars researching the area of the sociology of professions had earlier predicted that as occupations seek to improve their public image, professionalism would embrace all their incumbents. It is therefore no revelation ...
Transnational class formation: A view from below
(Taylor and Francis Inc., 2015)
India: a paradoxical context for workplace bullying
(Routledge, 2016-01)
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
(2018)
This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ...
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
(Springer, 2018)
This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ...
Abuse faced by child labourers: Novel territory in workplace bullying
(Springer, 2018)
As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ...
Workplace bullying, emotional abuse and harassment in the context of dirty Work
(Springer, 2018)
Dirty work is marked by the intersection of tainted work, marginalized social identities and difficult work environments characterized by precarity and sometimes obscure legal status of occupations. These multiple factors ...
Surviving workplace bullying, emotional abuse and harassment
(Springer, 2018)
Though workplace bullying is an extreme social stressor that inflicts severe harm on targets, the latter deploy overt, covert, embodied, routine and formal resistance, either as single or joint strategies, to tackle the ...
Cyberbullying at work: understanding the influence of technology
(Springer, 2018)
We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ...