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Now showing items 21-29 of 29
Employee Dilemmas in the Indian ITES-BPO Industry
(2011-05-05)
Still a distance to go: social upgrading in the Indian ITO-BPO-KPO Sector
(Cambridge University Press, 2016)
India is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of ...
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
(Springer International Publishing, 2015)
Organizational governance: a promising Solution for varieties of workplace bullying
(Emerald, 2016)
Purpose
The chapter elaborates how organizational governance can optimally address workplace bullying, a synergy possible because organizational governance seeks to promote ethical functioning while workplace bullying is ...
Creating space: the role of the state in the Indian IT-related offshoring sector
(Springer, 2016)
By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ...
Employment relations in India
(SAGE Publications Ltd, 2021-03)
Established as the standard reference for a worldwide readership of students, scholars and practitioners in international agencies, governments, companies and unions, this text offers a systematic overview of international ...
India's platform economy: A site for the commodification-decommodification dynamic
(Taylor & Francis, 2022-12-22)
The platform economy is perceived to hold enormous potential to address some of the existing economic disparities. This chapter suggests that precariousness was a complex experience with process of both commodification and ...
The human-centred approach to increasing workplace productivity: Evidence from India
(International Labour Organization, 2023-12-11)
India’s economy is currently the fifth largest in the world with a
nominal GDP of US$2.94 trillion, having overtaken the United Kingdom
and France in 2019. Its GDP in purchasing power parity (PPP) terms
is US$10.51 ...