Browsing Working Papers by Author "Bahuguna, Doorva"
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Transformation from rule bound government agency to a Customer centric service facility: The case of Indian Passport Offices
Ravichandran, N.; Bahuguna, Doorva (2009-09-02)This paper documents the existing systems, procedures and performance of regional passport offices in India. The system today is administered by rules and procedures. The average (response) time to obtain a passport by an ...