Browsing Working Papers by Author "Rao, I.V. Subba"
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Process oriented approach to waiting line management in a large pilgrimage center in India: a case study
Ravichandran, N.; Rao, I.V. Subba (2010-04-03)This article documents an innovative approach to manage waiting line in the largest pilgrimage center in the world. By a judicious combination of process orientation and advances in Information Technology, the pilgrimage ...