Browsing Thesis and Dissertations by Author "D'Cruz, Premilla"
Now showing items 1-5 of 5
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Beauty service work as dirty work: Understanding employees' lived experiences
Mendonca, Avina Jenifa (Indian Institute of Management Ahmedabad, 2018)Beauty service work, an emergent industry in the contemporary business context, has earlier been studied as bodywork and interactive service work. The present study explores the subjective experiences of beauty service ... -
The Effect of Organizational Identification on Emotional Labor: A Study in the Indian Pharmaceutical Sector
Mishra, Sushanta Kumar (2009)Organizations depend on customers for their survival and growth. With increased importance of customers, organizational focus has expanded from the traditional economic rationale associated with the product (service) to ... -
Governing subjectivities: investigating employment relations in the Indian information technology (IT) sector
Banday, Muneeb Ul Lateef (Indian Institute of Management Ahmedabad, 2021)The objective of this thesis is to study employment relations in the Indian IT industry. Drawing from Foucauldian scholarship on governmentality in organizational studies, employment relations are understood as practices ... -
Redefining dignity in the context of precarity: Indian security guards’ interface with their clients, suppliers and unions
Chakraborty, Saikat (Indian Institute of Management Ahmedabad, 2021)Precarity, marked by uncertainty, instability and insecurity has become a significant feature of contemporary work and employment. This is particularly applicable to India, where 93% of the workforce (which includes those ... -
The trajectory of forgiveness in workplace bullying: a hermeneutic phenomenological study of target coping
Mishra, Nidhi (Indian Institute of Management Ahmedabad, 2019)Forgiveness as a coping strategy in the context of workplace bullying has been largely overlooked, being evidenced by only few studies (D'Cruz & Noronha, 2012a and 2018b). Alternatively, forgiveness which is often ...