Browsing Thesis and Dissertations by Subject "Hospital-administration"
Now showing items 1-2 of 2
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Control systems in non-profit sevice organizations; the case of the state-owned hospital
(1990)Complexity of organizations from the point of view of designing control systems, increased as we move from manufacturing to service organizations, and from for-profit to nonprofit organizations. The nonprofit organizations ... -
A measure for service quality for hospitals: scale development and validation
(1999)Service quality is defined as the difference between perceptions and expectations on the items representing the areas of performance specific to a service. The research was undertaken in order to understand these specific ...