Dr. Vinay Verma, the CEO of Alchemist Hospital has been observing long waiting lines for outpatient consultations. He was aware of the importance of outpatient service quality so as to retain the outpatients who required ...

Most business contracts are meant to be in writing, on standard terms. However, with the facilities of communications, businesspersons will talk business on the phone. With this, contentions will arise, whether they were ...

The case revolves around a change initiative introduced in the Indian division of a US-based organization operating in the field of building and composite glass materials. The case has been written from the perspective of ...

The case centres around a senior vice-president in an insurance firm, who becomes aware of a potential sexual harassment (SH) case within his team. The case captures his reactions, right from his initial attempt to understand ...

This short case provides the abridged income statements and balance sheets for two recent years for two public sector banks - Bank of Baroda and State Bank of India. The trends in numbers and few ratios have also been ...

The case highlights the role of personality type in a decision-making process. The management team of Suvasi Textiles needs to decide whether to accept a new order or not. Accepting the order would enable the company to ...