Organisational citizenship performance in non-governmental organizations: development of a scale

Abstract

The research design involved three broad stages: item generation, scale development and assessment of scalezs psychometric properties (reliability and validity). Fulltime and paid employees of several NGOs participated in data collection. The emerging scale shows satisfactory psychometric properties. It is expected that this scale would be useful for research as well as practice. Besides bridging the research gaps mentioned above, NGOs can use it to measure organizational citizenship performance. With some modifications, this scale is expected to be useful for other Indian organizations as well.