Deep Valley Solutions Limited: Managing Expectations from and Relationship with Customers
Abstract
This case presents the experience of implementing various software customization projects of Deep Valley Solutions Limited (DVS). As a product software company DVS develops and sells packaged software that supports the management of supply chain. Mr. Manohar and Mr. Anand, the founders of the company, are required to review the experiences, identify the lessons learnt, and outline the directions for the future.
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