An Evening in Habibabad

dc.contributor.author	Gupta, Nirmal
dc.contributor.author	Gupta, Parvinder
dc.date.accessioned	2010-08-27T11:14:24Z
dc.date.available	2010-08-27T11:14:24Z
dc.date.copyright	2003
dc.date.issued	2010-08-27T11:14:24Z
dc.identifier.uri	http://hdl.handle.net/11718/8094
dc.description.abstract	A group of colleagues went out for dinner at a restaurant, which was part of one of the top hotel chains. They were disappointed with their entire experience at this restaurant. The case provides details about the incident and what had followed thereafter. In the process, the case highlights issues of customer service, employee behaviour, and consumer action.	en
dc.language.iso	en	en
dc.subject	Restaurant	en
dc.subject	Marketing	en
dc.title	An Evening in Habibabad	en
dc.type	Cases and Notes	en

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