Suitable Suit

dc.contributor.author	Gupta, Nirmal
dc.contributor.author	Gupta, Parvinder
dc.date.accessioned	2010-08-31T06:30:47Z
dc.date.available	2010-08-31T06:30:47Z
dc.date.copyright	2006
dc.date.issued	2010-08-31T06:30:47Z
dc.identifier.uri	http://hdl.handle.net/11718/8231
dc.description.abstract	A customer was disappointed to see the manner in which his suit was stitched and handled by the tailoring shop where he had given it for stitching. The explanation given by the head tailor had further disappointed and shocked the customer. Then case traces the journey this customer takes up to fight for this right. In the process, the case highlights issues of customer service, employee behavior, and consumer action.	en
dc.language.iso	en	en
dc.subject	Organizational Behaviour	en
dc.title	Suitable Suit	en
dc.type	Cases and Notes	en

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