Midnight Flight (A)

dc.contributor.author	Gupta, Parvinder
dc.contributor.author	Gupta, Nirmal
dc.date.accessioned	2010-08-31T06:34:55Z
dc.date.available	2010-08-31T06:34:55Z
dc.date.copyright	2006
dc.date.issued	2010-08-31T06:34:55Z
dc.identifier.uri	http://hdl.handle.net/11718/8232
dc.description.abstract	A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the train. The reason given to them by the duty manager at the airport was that this flight was overbooked. The case describes what transpired on that night, and the problems faced by these passengers. The case highlights issues of customer service and employee behaviour.	en
dc.language.iso	en	en
dc.subject	Airlines	en
dc.subject	Aviation	en
dc.title	Midnight Flight (A)	en
dc.type	Cases and Notes	en

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