Headset Headache (A)

dc.contributor.author	Gupta, Nirmal
dc.contributor.author	Gupta, Parvinder
dc.date.accessioned	2010-09-07T10:41:09Z
dc.date.available	2010-09-07T10:41:09Z
dc.date.copyright	2008
dc.date.issued	2010-09-07T10:41:09Z
dc.identifier.uri	http://hdl.handle.net/11718/8527
dc.description.abstract	A customer was highly disappointed because of non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case describes the chain of events that started with the subscription. In the process, the case highlights issues of conflict, ethics and values.	en
dc.language.iso	en	en
dc.subject	Publishing	en
dc.title	Headset Headache (A)	en
dc.type	Cases and Notes	en

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