Headset Headache (B)
dc.contributor.author | Gupta, Nirmal | |
dc.contributor.author | Gupta, Parvinder | |
dc.date.accessioned | 2010-09-07T10:43:58Z | |
dc.date.available | 2010-09-07T10:43:58Z | |
dc.date.copyright | 2008 | |
dc.date.issued | 2010-09-07T10:43:58Z | |
dc.identifier.uri | http://hdl.handle.net/11718/8528 | |
dc.description.abstract | The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service. | en |
dc.language.iso | en | en |
dc.subject | Publishing | en |
dc.title | Headset Headache (B) | en |
dc.type | Cases and Notes | en |
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Cases and Notes [2722]
Cases and Notes