Headset Headache (B)

dc.contributor.author	Gupta, Nirmal
dc.contributor.author	Gupta, Parvinder
dc.date.accessioned	2010-09-07T10:43:58Z
dc.date.available	2010-09-07T10:43:58Z
dc.date.copyright	2008
dc.date.issued	2010-09-07T10:43:58Z
dc.identifier.uri	http://hdl.handle.net/11718/8528
dc.description.abstract	The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service.	en
dc.language.iso	en	en
dc.subject	Publishing	en
dc.title	Headset Headache (B)	en
dc.type	Cases and Notes	en

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