Implementing SuperOffice at Mover Incorporated

dc.contributor.author	Vohra, Neharika
dc.date.accessioned	2010-09-13T09:46:21Z
dc.date.available	2010-09-13T09:46:21Z
dc.date.copyright	2008
dc.date.issued	2010-09-13T09:46:21Z
dc.identifier.uri	http://hdl.handle.net/11718/8603
dc.description.abstract	This case is based on the experience of a multinational-multilocation company during its attempt to implement a customer relationship management software. The implementation attempts failed and the company was not able to reach its goal. The quotations included in the case were taken from personal interviews with the people concerned. The names of the company and characters have been disguised to maintain confidentiality.	en
dc.language.iso	en	en
dc.subject	Implementing Change	en
dc.subject	Resistance to change	en
dc.title	Implementing SuperOffice at Mover Incorporated	en
dc.type	Cases and Notes	en

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