Which way do you want to serve your customers

Abstract

Library service is essentially a service to the community of users. But some librarians could be accused of poor services to customers. The development of customer-oriented services skills not only allows the library to put forward the services offers as effectively as possible, but also test its services and facilities against users’ needs and wants. Thus, the library needs to re-examine the ways it services its users. A good service is of little benefit to the community if it is not made available in the most effective way, part of this strategy will involve the careful presentation and packaging of services and facilities offered to give both the best individual service, and at the same time, a clear and effective message about the total library services to customers.